Your Questions Answered
Our products have lower upfront and running costs than our competition, yet are made from high quality components such as LG compressors . We achieve this by our ‘Direct to Consumer Online’ approach, which cuts out the huge margins regular retail stores need to add to products.
we are also 100% Australian family owned and operated and pride ourselves on fantastic customer service.
We use Express shipping with every order. Our average delivery time Australia wide is 5 business days.
We offer a 30 day, no hassle Guarantee. You can send your item back for a full refund, or if you would like to swap the tap for a different colour or shape, we will happily oblige. See our warranty & returns page for further details.
Our comprehensive warranty lasts 5 years. Read our Warranty Policy for full T’s & C’s.
Sodatap systems are very economical to run at an average of around 2.8w per hour. To put that into perspective, most modern energy saving LED regular house globes use around 10W per hour!
Using a 2.6kg gas bottle, you can get up to 600L of chilled sparkling water, which equates to around 6c per litre!
Whilst a Soda Tap installation is relatively simple, we always recommend professional installation. Incorrect installation can void your warranty. It is also important to check your local laws regarding DIY installation. Detailed installation instructions arrive with your system and are also located on our page Find an Installer/Showroom
We recommend you replace the filters every 6-12 months, dependent on usage or when flow reduces.
A Sodatap system comprises of 3 main components :
- A dispenser tap, available as a 3 in 1 (works alongside your existing tap), or our 5 in 1 (replaces your existing tap). These taps are available in different finishes and shapes to compliment any home style.
- STM1 Under-bench refrigeration/carbonation & filtration module. This is the heart of the system whilst remaining compact and aesthetically pleasing.
- Co2 bottle for carbonation.
When a beverage selection is made via an electronic touch pad (3 in 1) or electronic rotator dial (5 in 1) the tap sends a message to the STM1 module telling it what beverage to send through the drinking water tube.
Depending on water pressure, the flow of our regular 5 in 1 is 8 – 9.5L per minute, whilst the pull out version is 6 – 7.5L per minute
If you select the 5 in 1, (replaces existing tap, so doesn’t require any additional bench holes) you may be able to refit the existing tap when you vacate and leave no trace of a Sodatap having been there, so you can take it with you. Please check that the under bench STM1 unit will fit without cutting shelving first though.
The STM1 chilling, carbonation & filtration module is 39cm H x 24cm W x 37cm D
A ventilation gap of at least 150mm should also be added to the rear as that is where the cooling fan is located. Note, as long as the STM1 under bench unit is upright, it can be orientated diagonally or sideways in the cupboard space, provided 150mm at the rear for ventilation is maintained.
Our 2.6kg co2 bottle is 470mmH x 140mm diameter.
Note Co2 bottles must be upright and cannot be laid down.
Yes, the carbonation level is easily adjustable via the included regulator.
From testing using our purpose built tester, we’ve found our system can reach 9 Psi. For comparison, here are some results of other beverages
Through testing and research, we found that the hot water function is the root cause of most of the reliability issues our competitors face, (think of the scale that builds up in your kettle). We also felt that despite safety measures, boiling water units still have the capacity to cause serious burns, and there is growing concern regarding hot water flowing through plastic tubing which may be a source of microplastic consumption. In order to make the most robust, reliable, user friendly, safe and best value system we could, our 5-in-1 and 3-in-1 systems do not utilise a boiling water function. There are some reliable, affordable benchtop instant hot water dispensers on the market from brands such as Westinghouse for under $200.
Absolutely! It’s one of the things that puts us ahead of our competition. For around $35 you can get your 2.6kg bottle refilled at any home brew supply store, or use a mobile service like The Gas Guyz (use discount code Sodatap10%) There are usually multiple stores in all cities. That beats paying $149 for a 1kg bottle that has to go in the bin when it’s empty!
Yes, you can use a Sodatap with a rainwater tank provided the pressure is 150Kpa or above and the water is suitably pre filtered for sediment.
Soda Tap systems are certified to be installed in commercial premises and can help increase profit margins and customer satisfaction ratings for cafe’s & restaurants. There can also be multiple benefits for workplaces, such as increased focus and productivity, as well as employee happiness. See our commercial range of products for more information.
Yes, as long as it is protected from weather. Sodataps can also be installed where there is no sink underneath and instead, our drip tray can be used.
No, our 3 in 1 system can be installed over our drip tray instead. This means you can position the tap anywhere in your kitchen or Alfresco without being restricted to only positioning on a sink.
Yes, and all our pricing is GST inclusive. We can provide a Tax Invoice for your purchase if required.
Technical Support
Replacing Co2 bottle
- Shut off the valve on the co2 bottle by turning it clock-wise (you don’t need to touch the adjustment knob)
- Undo the regulator nut by turning it anti-clockwise (you may hear a small amount of gas escape)
- Remove the empty bottle and position the new bottle in place (must be upright)
- Screw the regulator onto the co2 bottle. It should be firm, but not over tight (don’t use a spanner). Overtightening can damage the sealing washer
- Open the co2 valve slowly
- Check your gauge pressures. The left hand gage should read between 3 and 5 bar, the right hand gauge should read between 50 -70 bar for a full bottle
- Using a spray bottle with a solution of water and a few drops of dishwashing liquid, spray the connections and observe for bubbles forming indicating a leak
Replacing filters
Filters should be replaced every 12 months. The can be purchased here
- Turn off the water supply using the blue lever
- Dispense ambient or chilled still filtered water (not sparkling) for 1 second, just a drop or two of water should come out of the tap
- Lift the flap on the top of the STM under-bench unit by pressing in the tabs and lifting it upwards
- Press the release button on the filter housing and wiggle the filter housing upwards
- Turn the filters in an anti-clockwise direction to release them from the housing
- Fit the new filters in the same position by turning them clock-wise
- Push the housing back into the housing container firmly (do not fit the filter flap back at this stage)
- Turn the water supply back on using the blue lever
- Dispense filtered ambient water for 1 minute. Do not stop dispensing during this time
- Dispense chilled still still-filtered water for one minute. Do not stop dispensing during this time
- Wait 5 minutes, then dispense ambient filtered water for 5-6 minutes (the tap may turn off during this time, make the selection again to restart)
- Check inside the filter housing container for leaks. If you encounter any leaks, check that the o rings on the filters are in place, and they’re pressed firmly downwards
- Replace the filter flap
Increasing carbonation level
If you have a new system, air needs to be purged and replaced with Co2 to get optimal carbonation. This can be easily achieved by following the procedure outlined below.
Troubleshooting
Filtered water is not dispensing or very low flow
Check that the filters are inserted all the way home by removing the filter flap on top of the STM1 under-bench machine, and pressing downwards on the filter housing firmly
Check that the blue lever on the 3 way valve is in the on position (parallel with the white water tube exiting it)
If the filters are older than 12 months, they should be replaced. Replacement filters can be purchased here Accessories
Sparkling water has low carbonation
Please perform the purge procedure above under “increasing carbonation level”
Tap lights are flashing
Flashing tap lights of alternating colour indicate the leak detection system has been actuated.
Turn the power off at the power point and the water supply off at the blue lever on the 3-way valve.
Remove the filter flap on the top of the STM1 under-bench unit and check for signs of water in the container. If water is present, remove the filters and dry the compartment with a towel. Re-insert the filter housing by pressing down firmly.
Tilt the machine 45 degrees to one side, and then the other side.
Dry up any water underneath.
Turn the water supply back on and switch the power back on.
Monitor for any leaks
If you require further support, please contact us by sending an email to info@sodatap.com.au. Please include your order number, serial number (found on a small white sticker on the rear of the STM1 under-bench unit), and a brief description of the issue, along with any photos or videos that may assist. If you have a large file to send, you can send it via Whatsapp to +61431 659 533