Overview

We offer a Risk Free Guarantee. If, within 30 days you change your mind, simply contact us at info@sodatap.com.au and we’ll provide return instructions. Once we receive the item back, we’ll refund your purchase ^^ excludes installation cost, item must be returned in good condition.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges

If you have received your item and have changed your mind as to the colour & style you’d like, simply email us at info@sodatap.com.au, we’ll provide a return address and happily send you an exchange.

 

Shipping returns

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and it is considered to still be in your possession until it reaches us.

Damaged Goods

When your item arrives, please inspect it for any transport damage. You must notify us within 7 days if your goods arrive damaged (please provide photographic evidence of the damage) The reason for this is that is the timeframe we have to lodge a claim against the transport company. Failure to advise us within 7 days may lead to us denying your claim.

Installation

Please read the inclusions and exclusions on our Professional Installation page. Please be aware additional charges may apply and be charged to you, by the Plumber for additional work or futile attendances. 

Warranty

This product is warranted to be free of defects in material and workmanship for a period of
5 years from the date of purchase. Any claim under this warranty must be made within 5
years of the date of purchase of the product. To make a warranty claim, contact Soda tap
directly by email (info@sodatap.com.au ) or by posting to us at 7/1904 Beach Road, Malaga
W.A 6090. All costs relating to a warranty claim must be approved by Soda tap prior to any
work being carried out. This warranty comprises of a 3 year parts and labour, plus a 2 year
‘parts’ component and excludes filters. We will pay your reasonable, direct expenses of
claiming under this warranty. You may submit details and proof of your expense claim to us
for consideration. We may choose to investigate your claim and reserve the right to employ
a Professional to investigate and report findings. Property access may be required in order
to approve a warranty claim. The warranty only applies if the product was used and/or
installed in accordance with the user manual and/or installation instructions by a licensed
plumber and in accordance with AS 3500.1 and AS3500.2.15. Proof of this may be
requested. This warranty is given in lieu of all other express or implied warranties, and the
manufacturer shall in no circumstance be held liable for damages except as excluded by
law.
If your warranty is found to be void or the conditions have not been satisfied, we
reserve the right to charge inspection and labour fees.
We may request that you return the product to us for inspection and/or repair. We will
provide details of where to send the product once a warranty claim has been lodged.
Freight, shipping and handling return fees will be paid by you to cover the return to us.
Subsequently, we will cover freight, shipping and handling fees to return the product to
you.
This warranty is provided in addition to other rights and remedies you have under law: Our
goods come with guarantees which
cannot be excluded under the Australian Consumer Law. You are entitled to
replacement or refund for a major failure and to compensation for other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to
a major failure.
Factors that may void this warranty include improper usage, incorrect installation,
misuse, neglect ,accident, abuse, contaminants in the water supply, damage by insects or
vermin, normal wear & tear, natural disasters and excessive water pressure.

Need help?

Contact us at info@sodatap.com.au for questions related to refunds and returns.