Overview

We offer a Risk Free Guarantee. If, within 30 days you change your mind, simply contact us at info@sodatap.com.au and we’ll provide return instructions. Once we receive the item back, we’ll refund your purchase ^^ excludes installation cost, item must be returned in good condition.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges

If you have received your item and have changed your mind as to the colour & style you’d like, simply email us at info@sodatap.com.au, we’ll provide a return address and happily send you an exchange.

 

Shipping returns

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and it is considered to still be in your possession until it reaches us.

Damaged Goods

When your item arrives, please inspect it for any transport damage. You must notify us within 7 days if your goods arrive damaged (please provide photographic evidence of the damage) The reason for this is that is the timeframe we have to lodge a claim against the transport company. Failure to advise us within 7 days may lead to us denying your claim.

Installation

Please read the inclusions and exclusions on our Professional Installation page. Please be aware additional charges may apply and be charged to you, by the Plumber for additional work or futile attendances. 

Warranty


This product is warranted to be free of defects in material and workmanship for a
period of 3 years from the date of purchase. Any claim under this warranty must
be made within 3 years of the date of purchase of the product.
To make a warranty claim, contact Sodatap directly by either email
(info@sodatap.com.au ) or Post to PO Box 184, Bassendean W.A 6934. All costs
relating to a warranty claim must be approved by Sodatap prior to any work being
carried out. The 3-year warranty applies to both parts and labour and excludes
filters. We will pay your reasonable, direct expenses of claiming under this
warranty. You may submit details and proof of your expense claim to us for
consideration.
We may choose to investigate your claim and reserve the right to employ a local
plumbing company to investigate and report its findings. Property access may be
required in order to approve a warranty claim.
The warranty only applies if the product was used and/or installed in accordance
with the user manual and/or installation instructions by a licensed plumber and in
accordance with AS 3500.1 and AS3500.2.15. Proof of this may be requested. This
warranty is given in lieu of all other express or implied warranties and the
manufacturer shall in no circumstance be held liable for damages except as
excluded by law.
If your warranty is found to be void or the conditions have not been satisfied, we
reserve the right to charge inspection and labour fees.
We may request that you return the product to us for inspection and/or repair.
We will provide details of where to send the product once a warranty claim has
been lodged. Freight, shipping and handling return fees will be paid by you to
cover the return to us. Subsequently, we will cover freight, shipping and handling
fees to return the product to you.
WARRANTY / AUSTRALIA This warranty is administered by Sodatap, ABN 72 208
316 850, PO Box 184 Bassendean W.A 6934. This warranty is provided in addition
to other rights and remedies you have under law: Our goods come with
guarantees which cannot be excluded under the Australian Consumer Law. You
are entitled to replacement or refund for a major failure and to compensation for
other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.

Factors that may void this warranty include improper usage, incorrect installation,
misuse, neglect ,accident, abuse, contaminants in the water supply, damage by insects or
vermin, normal wear & tear, natural disasters and excessive water pressure.

Need help?

Contact us at info@sodatap.com.au for questions related to refunds and returns.